FAQ

What services does 27A offer?
At 27A, we offer a variety of luxury hair treatments, including hair coloring, keratin treatments, haircuts, styling, and consultations. We also feature exclusive international hair care products in our salon and online store.

How do I book an appointment?
You can easily book an appointment through our online booking system. Simply visit the "Book Appointment" section, select your desired service, preferred date and time, and complete the booking.

Do I need to create an account to make a purchase?
Yes, creating an account allows us to keep track of your orders and appointments. It also helps us provide personalized service and exclusive offers for our loyal clients.

Can I change or cancel my appointment?
Yes, you can reschedule or cancel your appointment through your account dashboard up to 24 hours before the scheduled time. For same-day changes, please contact us directly.

What types of hair products are available for purchase?
Our e-commerce store offers a curated selection of premium, international hair care products, including shampoos, conditioners, treatments, and styling products tailored to different hair types and needs.

Is there a loyalty program or membership for frequent clients?
Yes, 27A offers a loyalty program where clients earn points with each service and purchase. Points can be redeemed for discounts on services or products. Sign up in-store or online to start earning points.

What should I expect during my first visit?
On your first visit, you’ll receive a personalized consultation with one of our stylists to discuss your hair goals, assess your hair type, and recommend the best treatments for your needs.

Do you offer consultations before booking a service?
Absolutely! We offer complimentary consultations to discuss your hair’s unique needs, color options, and other treatments. You can book a consultation online or contact us directly.

How can I track my order?
After placing an order, you will receive a confirmation email with tracking information. You can also track your orders through your account dashboard on our website.

What payment methods do you accept?
We accept all major credit cards, debit cards, and secure payment options like Apple Pay and Google Pay. For in-salon payments, we also accept cash and contactless payments.